It’s important to understand the vulnerabilities of precious metals and gemstones and to exercise common sense when wearing, handling and storing your jewellery.

By following our Jewellery Care Guide and avoiding things that could increase the speed of tarnishing, you will help preserve the quality, shine and lustre of your jewellery. 

Full care instructions regarding how to care for, clean and store your jewellery can be found here.

To use your code, you can enter it in the indicated field at checkout. Only one code can be used per transaction. Please refer to our Terms and Conditions for all terms and exclusions relating to promotion/ discount/ voucher codes.

Unfortunately, due to our system limits, you are unable to cancel or amend orders once they have been placed. Should you wish to return your purchase, you can do so by following our Returns Policy.

Please visit the product page and enter your email in the ‘Notify me’ box. If we re-stock the item, you will receive an email notifying you once it is available.

If an item is available for pre-order, the product page will provide information regarding pre-sale instructions and the estimated time of arrival.

We will always do our best to check each order thoroughly before dispatch, but in the event you have received the wrong item, we sincerely apologise.

Please contact us at support@ornarethelabel.com.au stating your order number in the subject line and attaching images of the item you did receive. We will then arrange for a return label to be issued to you. The item you incorrectly received must be kept in its original saleable condition (unworn, undamaged and in its original packaging) prior to being posted back to us.

Yes, we ship express all around the globe.

Unfortunately not. If you wish for your items to be shipped together, please purchase them in the one order.

Our team will always work to get your order out to you as fast as possible. We aim to dispatch all orders within 1 -3 working days of receipt of your order. Orders placed after 1pm AWST on a Friday will begin to be processed the following Monday or the next working day where that Monday is a public holiday. You will receive a tracking number once your order has been shipped.

For more information on shipping, please refer to our Shipping Policy.

If you are not completely satisfied with your purchase, we will happily accept the return of the item in its original saleable condition (unworn and undamaged), on a case-by-case basis, within 14 days of receipt of purchase.

Should you wish to return your purchase, please contact us at support@ornarethelabel.com.au within 3 days of receiving your item, quoting your order number in the email subject line.

Return delivery/ postage costs will not be refunded. Customers will be responsible for paying for and arranging the safe shipping of return items. Please refer to our Returns Policy for the full returns process, and policy guidelines and exclusions.

If you wish to exchange your purchase for a different item, the original item must be returned in accordance with the Returns Policy (as a standard return) and a new order must be separately placed through our website. Please note, associated delivery and shipping charges are the responsibility of the customer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the refund has been approved. A full refund of the item (excluding the initial delivery charges) will be processed within 10 business days.

Every Ornare The Label piece comes with a 1-month warranty against manufacturing faults. In the event you receive an item with a manufacturing fault, please refer to our Warranty Policy which outlines the process for making a warranty claim, and policy guidelines and exclusions.

Please note that damage, discolouration or tarnishing due to general wear and tear is not considered a manufacturing fault. Damage resulting from mistreating, mishandling or otherwise not following the Jewellery Care Guide guidelines will not be considered a manufacturing fault. 

Slight variances due to handmade techniques or the characteristics, appearance or placement of the materials (gemstones, pearls, crystals and metals) from the photographs/web images presented is not considered a fault. Please read more about the presentation of natural gemstones here.

We will gladly repair, exchange or refund a faulty item falling within our 1-month warranty.

If your item becomes damaged due to circumstances that are not covered by our warranty, please contact us at support@ornarethelabel.com.au, along with images of the piece in question. We will then provide you with details if a repair can be accommodated, along with the associated charges. Please note that shipping costs for the return and redelivery of the item will be the responsibility of the customer.

We may not be able to repair items damaged in the post due to insufficient packaging. We recommend all jewellery is returned to us securely packaged within the original packaging provided, including the bubble wrap.